Credit will be granted for cancellations as a result of illness or injury only when a request is made in writing and supported by a medical certificate. A program may be cancelled if insufficient enrolments are received or if a coach is unavailable. In this event, you will be notified and be eligible for a credit or refund.
Food and drink will not be provided to participants. Access to water fountains is available for participants to refill their water bottles at intervals during each program.
Participating children, siblings, parents, guardians and patrons that attend the Quaycentre must act respectfully towards each other.
Parents are welcome to view sessions from the silver seats located next to the Legends café in the Quaycentre. In doing so we ask that parents do not instruct / coach participants. Coaching/instruction provided by unqualified individuals can be a hazard to participants and a distraction to coaches. We appreciate your co-operation in this matter.
Participants involved in school holiday programs at Sydney Olympic Park Quaycentre are expected to maintain a standard of behaviour which includes listening to and following instructions of coaches, respecting other participants, patrons, staff and equipment. Misbehaviour impacts on the safety and wellbeing of participants and coaches alike, and is not acceptable as part of our programs. Participants who misbehave:
a. Will receive a verbal warning from the coach
b. If the behaviour continues, the participant will receive a second warning from a senior coach
c. If the behaviour continues, the participant will be asked to leave the class or sit out of the session if a parent/guardian is not present, until contact with parent/guardian can be made.
Children who are not participating in school holiday programs are the responsibility of their parent/guardian while in the venue. Where this is not possible the parent/guardian must advise the adult carer supervising their child to and from the activities of their responsibility.
From time to time we are required to change some terms and conditions and every attempt will be made to communicate these changes as early as possible. However on occasion, some changes may occur without notice. Your understanding is appreciated.
Sydney Olympic Park Authority, a NSW Government agency, is committed to the protection of customer’s privacy and personal information. Your privacy is protected under the Privacy and Personal Information Protection Act 1998. Personal information may only be disclosed in accordance with the exemptions provided under the Act. The individual details required on this form will be used for administration purposes related to the facility or service for which it is being completed and for communicating information to you from the Quaycentre regarding any of the Centre’s programs, services or promotions that are deemed appropriate to your interests and needs and which may enhance your use of the Centre. The Centre will not make this information available to any third party unless it is necessary as part of the provision of this product or service. By ticking the box on the form you are providing the Centre with consent to use your individual details for such purposes.